State Farm® Insurance Agent Marci Reece

"Does not respond to phone calls or emails. Been waiting for 6 weeks for a response. Left 5 voicemails and 3 emails. We took all our policies else where. The other agency spoke to her directly and she assured them she would call us. She didn’t. Stay away from this business once they got your initial business they do nothing to help you or to try and keep you. Also filed a complaint with state farm headquarters ."

"great efficient service and responses from Duncan. thank you!"

"Terrible. Never answered my calls , voicemails , or emails for a month she did respond to my husband but it still took weeks to get a response. Not even sure what the point of having an agent is if they won’t help you but there’s no customer service provided by this person."

"Marci Reece's office was next to horrible for me. I had very high scores on safe drive (96+ across the board) and was receiving a 12% discount. 100 scores are supposed to receive a 30% discount. The office "manager" had zero information on my discount and sent me to technical support, the bot quickly forwarded my call back to my local office where they did not answer the phone. I tried to call back and never was able to reach anyone with any knowledge on how this works. I canceled my insurance a week later. They decided to bill me. On the day that I canceled. I'm receiving a partial refund, much smaller than the pro-rated three days I used. Again marci could not be reached. (On vacation for another 2.5 weeks) and the office "manager" had no information on the breakdown or the billing and couldn't give me any information except that " i pay after I use the month of insurance." She again could not give me any information and there was sadly nobody above her to reach out to or ask. I suggest you go somewhere else for your policy. I saved a hundred bucks a month bu switching to A A A."

"Duncan was fast, reliable, and ensured everything was squared away efficiently. I highly recommend his services"

"I spoke with Dunkin super awesome guy, great customer service fast and efficient! He was very patient and understanding!"

"Great working with Mr. Schmidt. Experience was efficient and effective! Very knowledgeable and great with follow up. Thank you Duncan and Reece Agency"

"Duncan made the process for getting new insurance easy and quick ☺️"

"Excellent, timely service."

"Sevice was quick and attentive, Duncan did a great job explaining the differences in quotes and assisting in finding the right policy."

"We have been with Marci Reece Agency@State Farm for several years we have had some unfortunate situations that have happened along the way, and Marci Reece, and her fellow agents have turned BIG Problems into minor problems in a blink of an eye! Mrs. Reece & her crew powerhouse through all of our unfortunates and nips it in the butt before everything feels like it’s getting out of control! Mrs. Reece & her Crew takes on every little issue/problem we have, as if they were her own and tackles it head-on like like she’s in “The Running of the Bulls!” Lol She has done so so much for our family in the past several years that no other agents would dare to take on! I’ve been angry, upset, and I’ve been at the point where I’ve felt there just isn’t any hope, then Mrs. Marci Reece steps in and takes over our issues/problems as if they were her own, and solves the problems within a day or two! ALL PROBLEMS SOLVED! I’ve been just a terrible client, and sometimes have said terrible things in the past that I didn’t mean…(none of which was ever her fault) So, I am hoping this review is a great way NOT ONLY to say I am sorry and that I truly suck, BUT TO SAY YOU'RE THE BEST AGENT I HAVE EVER HAD, THANK YOU FOR PUTTING UP WITH OUR A**es for this long, & I really hope this will help get you more easy-peezy clients, & hopefully NOT too many Sh**ty clients such as myself!! Sorry for all the past, and truly looking forward to some wonderful headache-free years ahead! For everyone else reading this review DO NOT HESITATE SIGN UP NOW! David M Price & Family!"

"Great customer service and very informative regarding policy add ons"

"Great service only company that will let me switch cars from storage to drivable on the fly. Thanks"

"Dealing with Kelsey was awesome --- she responded very very quickly to help during a car buying experience. Great customer service!"

"Duncan was very nice and helpful with getting me fair prices and understanding my insurance needs."

"Great experience working with Duncan!"

"Great place to work with! Always a quick response with inquiries or changes to your policy. Very nice office staff, highly recommend!"

"We have had one of our vehicles with State Farm - The Reece Agency for over 10 years. They are always quick to respond anytime we have a question or need help on any insurance issues. Thanks Reece Agency!"

"It's great to have all my insurance in one place with such a great agent and team. Confirming that I already had, but needed an increase of Loss Assessment Coverage on my HO Policy a bit ago was so helpful and well worth it! Great Customer Service and super responsive! I'm really glad to know they are there! Thanks Marci and team!"

"Duncan was great to work with while we needed quotes for home owners insurance while we were closing on a new home. Our lenders were unfortunately pretty behind in the process so I was thankful Duncan responded quickly when they asked him for some documents they needed."

"We had several changes to make concerning car ins. and adding a car. Duncan quickly followed through with our requests and included recommendations to our coverages specific to each vehicle. Thanks again Duncan."

"Great customer service!!"

"While adding renters insurance Duncan Schmidt was an amazing help throughout the way. He made the process easy and communication was top tier. If I have a question he has an answer. I couldn’t be happier with my experience with State Farm, they really do show they care and do their best for the customers."

"Marci was extremely helpful and answered all of my questions! I have never had a single complaint when working with her and her staff!! Thanks for being great!❤️"

"I want to give a shout out to Duncan. He has been there to help me when I have a problem, big or small. He answers always. Call State Farm and Duncan for your auto insurance. Thanks so much Duncan."